At Glowing Vault, your satisfaction is our top priority. We proudly offer a 90-Day Money-Back Guarantee on all eligible purchases. If you're not completely happy with your order, we’ll make it right.
You have 90 days from the date of delivery to request a return for a full refund—no questions asked.
To be eligible:
The item must be in new or gently used condition
Original packaging is preferred but not required
You must provide your order number or proof of purchase
We believe in giving you enough time to truly test and love our products.
The following are not eligible for refunds:
Products returned after 90 days
Items with significant damage or abuse
Final sale or clearance items
Gift cards
Need a replacement? If your item is damaged, defective, or incorrect, we’ll replace it at no extra cost. Contact us within 7 days of delivery with photos.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend using a trackable shipping method.
Once we receive and inspect your return:
Approved refunds are issued to your original payment method within 5–10 business days
You’ll receive an email confirmation when your refund is processed
To start your return, email us at:
support@glowingvault.com
Include your order number and reason for the return (optional).
If your item arrives damaged or you receive the wrong product, contact us within 48 hours of delivery with photo proof. We’ll send a replacement or issue a full refund.
Thank you for choosing Glowing Vault. We’re here to ensure your skincare experience is smooth, safe, and satisfying.